Refund policy

Return & Refund Policy – V’ALVENO

At V’ALVENO, every product is made to order to ensure premium quality and minimal waste. Please read our return and refund policy carefully before placing an order.

Returns

As our products are print-on-demand, we do not accept returns for reasons such as:
- Change of mind
- Color preference
- Personal dislike after delivery
Returns are only accepted in case of:
- Damaged product
- Manufacturing defect
- Incorrect product received

Reporting an Issue

Any issue must be reported After delivery.
Please contact us with:
- Order ID
- Clear photos/videos of the issue
- A brief description of the problem

📩 Email: valveno.co.in@gmail.com
📱 WhatsApp: 8825513950

Requests raised after Delivery for return or refund.

Refunds

Once the issue is verified, we will offer:
- A replacement, or
- A refund, depending on the case
Approved refunds will be processed to the original payment method within 7–10 business days.

Cash on Delivery (COD) Orders

For COD orders, refunds (if approved) will be processed via bank transfer or Store Credit after collecting customer details.

Return to Origin (RTO)

Orders returned due to:
- Customer refusal
- Incorrect address
- Unavailability at delivery

will not be eligible for refund.

Order Cancellation

Orders can be cancelled only before production begins.
Once the order is processed or printed, cancellation is not possible.

Important Notes

Colors may slightly vary due to screen settings.
Size charts are provided on product pages—please check carefully before ordering.
V’ALVENO reserves the right to make the final decision in all return/refund cases.